FAQs
1. Where does Ohhh So Swag ship to?
- Canada
- United States
2. Where does Ohhh So Swag ship from?
- Canada
- United States
While not all of our cross-border shipments trigger import fees, to eliminate any possibility of tariffs, custom fees, import fees and duties, you can:
- Shop from our Ships from Canada menu only, if you're in Canada
- Shop from our Ships from the US menu only, if you're in the USA
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✅ We tell you on the product page if an item ships from Canada, or from the USA
✅ For our Canadian friends, we also tell you if an item may incur duties when shipped from the USA to Canada. No note = no duties! 🎉🎉🎉
✨This can change without notice, but we'll do our best to keep you informed! 💛
3. Is there free shipping?
✅ Yes, for orders with a total order value of $100 or more (pre-tax, and after discounts).
4. Do you have a Return Policy?
✅ Yes, please see our Refund Policy.
💬 Returns in 30 Seconds
Not the perfect fit? No stress. Here’s how returns work at Ohhh So Swag:
🔁 Changed your mind? Get a refund as a store credit, or swap for a different size/color
🔧 Something arrived damaged or wrong? We’ll send a free replacement — no need to send the original one back (just email us a clear photo showing the issue)
🎁 Store credits? Never expire 💛
📦 Shipping for returns/exchanges? You’ll need to cover the cost, but we’ll handle the rest (this is common for small online businesses like ours)
Feel free to reach out if you have questions!
5. If I've ordered multiple products, can I have them arrive as one order?
We use different suppliers, depending on the product and the supplier's expertise. Therefore if your order contains a mix of products, they may arrive at different times, and from different locations within your country.
6. I have a couple of discount codes I haven't used yet, from a previous offer. Can I combine them in one order?
Only one active code or discount can be used in a single transaction.
7. What happens if an item is sold out or goes out of stock?
If we are notified after you’ve placed an order that the base product is out of stock, we will reach out to you and present options for you to consider, which may include choosing to wait for the item to return to stock or cancelling your order.
8. How long do items take to ship?
Orders are typically ready to ship within 2 to 5 business days.
Our cut and sew shirts may take 5 to 7 business days, since they are entirely custom made (not printed on blanks).
Normal delivery time after your order is prepared takes 2 to 5 business days. Cross-border items (e.g., shipping from the US to Canada), may take up to 15 business days.
Different items are made from different suppliers, so parts of your order may arrive at different times.
9. How can I preserve the print quality on my shirts, hoodies and other apparel?
Follow the care instructions in our product descriptions. They may vary from product to product, but it's generally recommended to machine wash items inside out, in cold water, with like colors, and tumble dry low to prolong color vibrancy and strength of the fabric.
10. I saw an Ohhh So Swag brand on Amazon.com. Is that you?
Yes! That's us! There, we sell cool non-apparel products, and personalized gifts.
Our products in our online store are sold exclusively on our website and on authorized sales channels, and are not available on Amazon (or anywhere else).
