FAQs

1.  Where does Ohhh So Swag ship to?

• Canada
• United States

 

2.  Where does Ohhh So Swag ship from?

• Canada
• United States

Our Canadian customers receive shipments from Canada only.

Our American customers receive shipments from the US only.

This eliminates unexpected tariffs, custom fees, import fees and duties for our customers.

 

3.  Is there free shipping?

Yes, for orders with a total order value of $100 or more pre-tax, and after discounts.

 

4.  If I've ordered multiple products, can I have them arrive as one order?

We use different suppliers, depending on the product and the supplier's expertise. Therefore if your order contains a mix of products, they may arrive at different times, and from different locations within your country.

 

5. Do you offer returns or refunds?

We offer refunds or replacements within 21 days of delivery, as set out in our Refund Policy. 

 

6. I have a couple of discount codes I haven't used yet, from a previous offer.  Can I combine them in one order?

Only one active code or discount can be used in a single transaction. 

 

7.  What happens if an item is sold out or goes out of stock?

If we are notified after you’ve placed an order that the base product is out of stock, we will reach out to you and present options for you to consider, which may include choosing to wait for the item to return to stock or cancelling your order.

 

 

8.  How long do items take to ship?

Orders are typically ready to ship within 2 to 5 business days.

Our custom cut and sew products (available in the US only) may take 5 to 7 business days. 

Normal delivery time after your order is prepared takes 2 to 5 business days.  

Different items are made from different suppliers, so parts of your order may arrive at different times.

 

9.  How can I preserve the print quality on my shirts, hoodies and other apparel?

Follow the care instructions in our product descriptions. They may vary from product to product, but it's generally recommended to machine wash items inside out, in cold water, with like colors, and tumble dry low to prolong color vibrancy and strength of the fabric.

 

10.  I saw an Ohhh So Swag brand on Amazon.com. Is that you?

Yes! That's us! There, we sell cool non-apparel products. 

Our products in our online store are sold exclusively on our website and on authorized sales channels, and are not available on Amazon (or anywhere else).